"Socio-Technical Design of Knowledge Work & IT"
by Bert Painter, Journal of Proceedings, Computer Supported Cooperative Work, ACM Press, 2002.
People at the Center of New Technology":
A Process for Successful Technological Change
- Research from high-performing North American workplaces identifies an effective 4-stage process for participation, applicable to any office or
manufacturing technological change
by Bert Painter, 1993; www.moderntimesworkplace.com
International Federation of Automatic Control, Sydney, Australia.
What ís Driving the New Economy: The Benefits of Workplace Innovation
- Study of a unique sample of American businesses over the period 1993-96 indicates that workplace innovations, along with the
increasing diffusion of computers, have a played a significant role in the recent rise in manufacturing productivity
by Sandra Black and Lisa Lynch, January 2000
Working Paper 7479, National Bureau of Economic Research, www.nber.org
and Technology: The Necessary Joint Basis for Organizational Effectiveness"
- One of Prof. Davis' many articles that clarify the issue and response to the "coming crisis"
of production management in an era of technological change
by Louis Davis, 1983;
National Productivity Review, Vol 3.
Beyond Mechanization: Work and Technology in a Post-Industrial Age
- Common notion that computers eliminate the need for human skill is wrong; new cybernetic technology creates new sources of
error and failure that require the vigilance and intervention of highly skilled workers
by Larry Hirshhorn, 1984;
MIT Press, Cambridge, MA
"Good Jobs with New Technology"
- Handbook on how labor and management can achieve good jobs in an era of technological change, based upon a report commissioned by Labour
Canada, General Motors, and the Canadian Auto Workers Union
by Bert Painter, 1991;
"The Electronic Claim File: A Case Study of Impacts of Information Technology (IT)"
in Knowledge Work"
A public insurance company's conversion to an electronic document management
system was managed through participatory design and labor-management
consultation to yield 90% approval rating from a population of highly skilled
by Bert Painter, 2002; BertPainter@moderntimesworkplace.com
Computer Supported Cooperative Work, www.acm.org/cscw2002
- One of the first definitions of the new organizational design required to maximize quality of
life and productivity in the modern office
by Cal Pava, 1984
The Free Press, New York, NY.
In the Age of the Smart Machine:
The Future of Work and Power
Rich historical perspective of the immense transformation taking place in the nature of work highlights the "two faces of intelligent technology", the options to automate and/or informate
by Shoshana Zuboff, 1988;
Available in Paperback, Basic Books, New York, NY.
"Design Theory for Systems that Support Emergent Knowledge Processes"
- This paper addresses the design problem of providing IT support for emerging
knowledge processes (EKPs). EKPs are organizational activity patterns that exhibit
three characteristics in combination: an emergent process of deliberations with no best
structure or sequence; requirements for knowledge that are complex (both general and
situational), distributed across people, and evolving dynamically; and an actor set that
is unpredictable in terms of job roles or prior knowledge. Examples of EKPs include
basic research, new product development, strategic business planning, and
By Lynne Markus, Ann Majchrzak & Les Gasser, MIS Quarterly, Vol 26., No. 3., 2002.
"The Social Requirements of Technical Systems"
- If online society is essentially a social system, of people interacting with people, social principles rather than the mediating technology should drive its
design. Societies create value through social synergy, which is lost for example when people steal from others, whether time (spam), money (scams), credibility (lying), reputation (libel) or anything else of
value. The success of today's global information society depends upon designing the architecture of online interaction to support social goals.
By Brian Whitworth, Massey University, New Zealand, 2009